To arrange a return or report a problem with your order please call our customer service on 02037307317. Alternatively, you can email us on firstname.lastname@example.org and we will be happy to help.
I have received a damaged item, what shall I do?
We want all of our customers to receive top quality goods so if you think there is a fault with an item you have received, please let us know as soon as you can by contacting Customer Services.
In some circumstances we may require an image of the damaged item in order for us to send a replacement or refund. Please do not dispose of the item before you are advised to do so by Customer Services.
I have received an incorrect item, what shall I do?
If you have received an incorrect item in your order, please let Customer Services know as soon as you can. Please provide Customer Services with the full description and the barcode of the incorrect item you have received.
I have an item missing from my delivery, what shall I do?
If you have received a short delivery, please contact Customer Services as soon as you can.
We may require an image of the packing you received your order in to help with our investigation.
Please be advised we need to be notified of any discrepancies within 48 hours of delivery.